Business Analyst

The Business Analyst will play a critical role in analyzing product interfaces and integrations, translating fragmented documentation into clear, standardized requirements, and driving data-driven insights to support product and business decisions. The role requires strong analytical thinking, attention to detail, and close collaboration with Product, Engineering, and Business stakeholders.  

Interface & Requirements Analysis  

• Analyze product interfaces and integrations using technical and functional documentation to understand data flow, dependencies, and business rules.  

• Elicit, document, and validate functional and non-functional requirements to support standardization of interfaces.  

• Breakdown complex behaviors into clear use cases, workflows, and data mappings.  

• Identify gaps, inconsistencies, and edge cases in current integrations and propose structured requirements to address them.  

• Work closely with Product Owners and Engineering teams to ensure requirements are unambiguous, complete, and implementation ready.  

Data Analysis & Insights (Nice to have)  

• Perform data analysis using SQL, or data analysis tools such as Power BI to identify trends, anomalies, and insights.  

• Translate data findings into actionable insights to support product decisions, prioritization, and operational improvements.  

• Validate data accuracy and integrity across systems and interfaces.  

Stakeholder Collaboration  

• Partner with Product, Engineering, QA, and Business stakeholders to refine requirements and clarify expectations.  

• Facilitate requirement of walkthroughs, reviews, and signoffs to ensure alignment across teams.  

Process & Continuous Improvement  

• Contribute to improving requirements of documentation standards, templates, and best practices.  

• Proactively identify opportunities to simplify workflows, reduce customization, and improve scalability.  

• Support Agile ceremonies such as backlog refinement and sprint planning as requirements and analysis partners.  

Qualifications: 

• Bachelor's degree in business, Information Technology, Computer Science, or related field.  

• 2–5 years of experience in a Business Analyst or similar role.  

• Strong cross-functional leadership across engineering, data science, data engineering & security stakeholders 

• Strong experience in requirements of gathering and documentation (BRD, FRD, use cases, user stories).  

• Experience analyzing interfaces, integrations, and data flows.  

• Solid data analysis skills using SQL, Power BI, or similar tools.  

• Exposure to product analytics tools such as Pendo or similar tools.  

• Strong analytical and problem-solving skills with attention to detail.  

• Ability to translate between business and technical stakeholders.  

• Strong sense of ownership and accountability.  

Preferred Skills: 

• Experience working in Agile/Scrum environments.  

• Exposure API-based integrations and system-to-system data exchange.  

• Experience with tools such as JIRA, Confluence, Visio, Lucidchart, Power BI.  

• Healthcare, SaaS, or enterprise software domain experience.  

Personal Attributes: 

• Analytical mindset with strong problem-solving capabilities. 

• Detail-oriented with a commitment to data quality and accuracy. 

• Self-driven and able to work independently while fostering collaboration. 

• Team-oriented with a focus on stakeholder satisfaction and business impact. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  

 About symplr:  

As the global leader in enterprise healthcare operations including governance, risk management, and compliance software (GRC), symplr has a single mission: to make healthcare GRC simpler, resulting in improved efficiency, better outcomes, and safer patients. symplr customers depend on our provider data management, workforce and talent management, contract and spend management, access management, and compliance, quality, safety solutions to drive positive outcomes and to protect their patients and staff. More information is available at www.symplr.com.  

We’re based in many major healthcare technology hubs in the US: Houston (TX), Hartford (WI), Nashville (TN), Boston (MA), and Kansas City (KS). We proudly serve over 6,500 healthcare facilities, from small surgery centers to the largest integrated delivery networks (IDNs) and payers nationwide.  

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.