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Technical Support Engineer

Job Post Information* : Posted Date 2 days ago(4/27/2026 5:36 AM)
ID
2026-2370
# of Openings
1
Category
Customer Support

Overview

The Technical Support Engineer performs ongoing activities in support of Talent Management products, including back-end data management. The Technical Support Engineer will work directly with clients, providing input and technical expertise.  The Technical Support Engineer also provides support to internal clients and support staff.

Duties & Responsibilities

  • Leverage SQL development skills to update and repair client databases.
  • Troubleshoot, debug and implement software code to resolve issues
  • Be available to assists clients with escalated technical support issues and the implementation of the solutions
  • Evaluate user needs, define technical problems, and work with engineering/development staff to determine the best technical solutions
  • Apply innovative strategies to develop processes and best practices for project completion
  • Serve as a liaison between client services and engineering and escalates items as appropriate

Skills Required

  • 3-5 years of related technical support experience
  • Associates degree in Computer Science, Information Technology, or a related field
  • Excellent ability to document and communicate technical concepts in the simplest of terms to a non-technical audience.
  • Experience with courseware integration in a Learning Management System
  • Strong analytical, problem solving and troubleshooting skills
  • Strong interpersonal, communication (both written and verbal) and listening skills, including the ability to collaborate effectively with various cross-functional groups
  • Proven ability to multi-task while paying strict attention to detail
  • Demonstrated ability to learn new technologies with minimal supervision
  • Ability to write and debug intermediate to advanced SQL queries and scripts
  • Intermediate to advanced experience with Microsoft SQL Server.

Preferred Skills and Experience:

  • Experience with Active Directory, SAML SSO and Azure AD
  • Bachelor’s degree in Computer Science, Information Technology or a related field

 

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About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Sodexo Meal Coupon
  • Internet Reimbursement
  • Mobile Reimbursement
  • Gym Reimbursement
  • Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
  • Transport Facility - Subsidized Rate

Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.

symplr provides employees with opportunities to grow professionally through various activities including:

  • Participation in new projects
  • Internal weekly learning sessions with colleagues
  • External learning opportunities
  • Access to Udemy to grow your skillset
  • Cross-departmental collaboration
  • Activities with international colleagues
  • Pursuit of OKRs specific to your role in the organization
  • A buddy program for new employees

Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.

You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.