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Senior Technical Writer

Job Post Information* : Posted Date 5 hours ago(7/19/2025 9:07 AM)
ID
2025-1870
# of Openings
1
Category
Product Management

Overview

The Senior Technical Writer works with different teams to create product content and documentation that help both internal teams and end users make the most of our solutions. Assists in managing the content throughout its entire lifecycle.

Duties & Responsibilities

  • Support the writing team with technical writing methods, tools, and techniques
  • Help solve issues in Agile workflows and publishing processes
  • Ensure the writing team has the resources they need; manage the daily tasks of the writing team
  • Improve current processes and suggest new methods for better results
  • Lead projects that improve the Technical Writing team’s deliverables and processes
  • Create documentation like release notes, user and admin guides, installation guides, quick references, knowledge base articles, and API documentation
  • Edit and write content following style and editorial standards
  • Work with UX, product, and engineering teams to design UI content
  • Resolve any documentation issues raised by others; identify new documentation needs and opportunities; oversee and support all aspects of assigned documentation
  • Help share knowledge across teams and guide others to create accurate content
  • Assist in maintaining guidelines for documentation authors

Skills Required

  • Bachelor’s degree
  • Experience writing or editing content like UI text, support articles, or knowledge base articles
  • Familiarity with tools like Azure DevOps, Jira, or Rally
  • Basic knowledge of source control tools like Git or Azure DevOps Repos
  • Experience using Confluence and SharePoint
  • Knowledge of HTML and CSS
  • Experience with graphic editing tools and screen capture software
  • Experience leading technical writers and helping others succeed
  • Strong interest in helping users get the information they need
  • Good critical thinking and problem-solving skills
  • Experience with writing and editing complex software documentation
  • Strong grammar skills and the ability to create clear, simple documentation
  • Great team player who can give and receive constructive feedback
  • Ability to work in a fast-paced agile environment
  • Experience working with teams across different time zones
  • Familiarity with MadCap Flare, or similar tools
  • Proficient with Microsoft Word, PowerPoint, and Excel
  • Desire to stay up to date with new writing and design trends

 

Desired Skills and Qualifications:

 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Sodexo Meal Coupon
  • Internet Reimbursement
  • Mobile Reimbursement
  • Gym Reimbursement
  • Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
  • Transport Facility - Subsidized Rate

Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.

symplr provides employees with opportunities to grow professionally through various activities including:

  • Participation in new projects
  • Internal weekly learning sessions with colleagues
  • External learning opportunities
  • Access to Udemy to grow your skillset
  • Cross-departmental collaboration
  • Activities with international colleagues
  • Pursuit of OKRs specific to your role in the organization
  • A buddy program for new employees

Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.

You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.