Sr. Manager, DevOps

We are seeking a strategic and results-driven Sr. DevOps Manager with proven experience leading cross-functional teams across Site Reliability Engineering (SRE), Platform Operations, and Cloud Infrastructure. Adept at aligning DevOps initiatives with business objectives to drive continuous delivery, automation, and scalability across hybrid environments (cloud and on-prem). Skilled in CI/CD pipeline development, incident management, infrastructure as code (IaC), system monitoring, and team leadership. Known for optimizing cloud performance, improving deployment velocity, and ensuring platform reliability through best-in-class DevOps practices.

• Lead a multi-disciplinary DevOps team responsible for delivering highly available, secure, and scalable cloud-native and on-premises infrastructure to support symplr’s enterprise platform.
• Partner with senior leadership to define and execute DevOps roadmaps, aligning team priorities with organizational goals and OKRs.
• Own the full lifecycle of infrastructure delivery, including design, implementation, deployment, and monitoring of systems across hybrid cloud environments (AWS, Azure).
• Manage CI/CD pipelines, ensuring seamless integration of code, automated testing, and reliable deployments across all product teams.
• Act as incident commander during production outages, coordinated root cause analysis, and drove timely resolution through well-documented ITSM processes.
• Introduce infrastructure as code (IaC) practices using tools such as Terraform and Ansible to standardize and automate environment provisioning.
• Deliver 24/7 support coverage by implementing equitable, rotating on-call schedules and enhancing operational incident response procedures.
• Mentor engineers across DevOps function, promoting a culture of accountability, learning, and technical excellence.
• Evaluate and adopt emerging DevOps tools and technologies, continuously enhancing system performance and deployment velocity.
• Collaborate with InfoSec teams to ensure full compliance with organizational cybersecurity standards and governance frameworks.
• Implement proactive monitoring and observability solutions (Datadog, SolarWinds) to improve platform stability and alerting.
• Assist in annual business planning and department budgeting, resource allocation, and performance tracking using KPIs and SLAs.
• Facilitate cross-departmental collaboration for application modernization, cloud migration, and automation initiatives.
• Play a key role in recruitment, onboarding, and performance development for engineering talent, contributing to department scalability.

• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Management experience of an operations team with the ability to lead, coordinate, and participate in prioritization planning and delegation of tasks or assignments
• Strong competency working with Product Management, Engineering Management and Business-facing IT teams
• In depth understanding of an enterprise value stream or line of business
• Strong ability to influence and lead change directly related to the organizational goals of a business unit or portfolio of products

Qualifications:

• Have HEART. To work here, you must be:
  • Humble – self-aware and respectful
  • Effective – measurably move the needle & immeasurably add value
  • Adaptable – innately curious and constantly changing
  • Remarkable – stand out in some way
  • Transparent – openly and honestly sharing knowledge
• 10+ years of relevant experience
• 5+ years of team leadership experience
• Positive team spirit
• Sharp analytical and problem-solving skills
• Servant leader
• Proven understanding of cloud operations of at least one major cloud-based platform (AWS, Azure, or Google Cloud Platform).
• Strong knowledge of enterprise computing software, including system management standards and solutions
• Passionate about technology and providing a technical roadmap that drives innovation