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Services Operations Analyst

Job Post Information* : Posted Date 1 month ago(4/15/2025 1:27 AM)
ID
2025-1767
# of Openings
1
Category
Engineering

Overview

 

The Services Operations Analyst is a member of the Services Operations team, focused on supporting Services team members in the daily operations of a busy SaaS Professional Services organization.

 

Duties & Responsibilities

Duties and Responsibilities:

 

  • Assist Services employees with questions and issues related to the operational aspects of project management such as time entry, system issues, and process questions. Monitor, research, and resolve the queue on a daily basis.
  • Work with the symplr Salesforce team to escalate and resolve issues that can not be resolved with Services Operations.
  • Support report requests, including ad hoc requests and routine report creation using tools such as Salesforce, certinia, and PowerBI.
  • Monitor, enforce, and report compliance with key Services operations policies. For example, timesheet entry and approvals, project budgets, project set up issues, etc.
  • Monitor and resolve data integrity issues in the PSA tool.
  • Work with the Services Operations team to identify, define, test, and implement improvements to Services tools, processes, and procedures.

 

 

Skills Required

 

  • 3-5 years of experience in a Support or Professional Services role
  • Ability to manage a high volume of requests; detail oriented and organized
  • Ability to work independently after initial training period
  • Ability to troubleshoot technical issues
  • Experience with a PSA tool (especially certinia or openair) preferred
  • Experience with Salesforce
  • Experience with PowerBI preferred
  • Experience with Microsoft Office Suite required

 

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About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Sodexo Meal Coupon
  • Internet Reimbursement
  • Mobile Reimbursement
  • Gym Reimbursement
  • Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
  • Transport Facility - Subsidized Rate

Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.

symplr provides employees with opportunities to grow professionally through various activities including:

  • Participation in new projects
  • Internal weekly learning sessions with colleagues
  • External learning opportunities
  • Access to Udemy to grow your skillset
  • Cross-departmental collaboration
  • Activities with international colleagues
  • Pursuit of OKRs specific to your role in the organization
  • A buddy program for new employees

Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.

You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.