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Manager Professional Service

Job Post Information* : Posted Date 2 days ago(4/1/2025 5:57 AM)
ID
2025-1760
# of Openings
1
Category
Professional Services

Overview

The Manager, Professional Services is responsible for the success of the symplr Directory consulting team. Leads and shapes a group of highly driven consultants and ensures the successful implementation of symplr Directory to customers.

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Duties & Responsibilities

  • Oversee customer implementations
  • Provide leadership and support to the implementation team members with client interactions and escalations as needed
  • Work collaboratively across symplr teams to ensure a successful implementation of symplr Directory
  • Identify, propose, and lead process improvement initiatives related to workflows, procedures, standards, and inter-department hand-offs
  • Develop, evaluate, and monitor key performance indicators across the team to include but not limited to billable utilization, revenue, resource management and time to start on projects
  • Manage and monitor resource planning and scheduling across the implementation team
  • Provide guidance and feedback to encourage and promote team member’s success and growth through regular developmental conversations
  • Understand and champion practices and processes within immediate area of responsibility to stakeholders within and outside of the team
  • Participate and provide input on strategic initiatives at the department-level
  • Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
  • Perform other duties as assigned

Skills Required

  • Bachelor’s degree
  • Five years of experience in related area as an individual contributor, with one to two years of experience leading people/project teams 
  • Possess a working knowledge of Microsoft Office, particularly Excel 
  • Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced environment
  • Strong leadership and interpersonal skills that foster effective and efficient team productivity
  • Outstanding analytical, critical thinking and problem-solving skills
  • Excellent interpersonal and collaboration skills to work with both technical and non-technical individuals
  • Ability to demonstrate effective conflict management
  • Ability to effectively influence and guide customers

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About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Sodexo Meal Coupon
  • Internet Reimbursement
  • Mobile Reimbursement
  • Gym Reimbursement
  • Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
  • Transport Facility - Subsidized Rate

Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.

symplr provides employees with opportunities to grow professionally through various activities including:

  • Participation in new projects
  • Internal weekly learning sessions with colleagues
  • External learning opportunities
  • Access to Udemy to grow your skillset
  • Cross-departmental collaboration
  • Activities with international colleagues
  • Pursuit of OKRs specific to your role in the organization
  • A buddy program for new employees

Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.

You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.