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help desk Engineer

Job Post Information* : Posted Date 4 weeks ago(11/25/2024 12:08 PM)
ID
2024-1662
# of Openings
1
Category
Information Technology

Overview

The IT Help Desk Engineer will provide first line support for our internal customers. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software, or general computer usage. They will perform request fulfillment of common IT tasks including employee onboarding, user account management, and other related requests as assigned.

Duties & Responsibilities

  • Provide first level contact and problem resolution for all users with hardware, software, and application problems.
  • Document activities thoroughly using an internal ITSM ticketing system.
  • Uses expertise in customer service and technical knowledge to resolve issues surrounding usage and training on software and/or hardware products.
  • Conducts troubleshooting of PC hardware/software and printer problems.
  • Create internal and end user documentation of technical solutions.
  • Assist with managing systems configurations using Microsoft Intune and other enterprise systems management platforms.

Skills Required

  • Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
  • Strong analytical problem-solving skills
  • Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
  • Attention to detail and organized
  • Ability to effectively establish rapport with end users.
  • Proficiency in common desktop tools including Microsoft Office 365 and Microsoft Windows 10/11.
  • Understanding of enterprise platforms and Microsoft products including Active Directory, Azure and Intune.
  • Proficiency with Apple iOS is a plus.

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About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.


Perks & Benefits:

  • Sodexo Meal Coupon
  • Internet Reimbursement
  • Mobile Reimbursement
  • Gym Reimbursement
  • Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
  • Transport Facility - Subsidized Rate

Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.

symplr provides employees with opportunities to grow professionally through various activities including:

  • Participation in new projects
  • Internal weekly learning sessions with colleagues
  • External learning opportunities
  • Access to Udemy to grow your skillset
  • Cross-departmental collaboration
  • Activities with international colleagues
  • Pursuit of OKRs specific to your role in the organization
  • A buddy program for new employees

Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.

You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.